OPERATIONAL MAINTENANCE
OF AN
INFORMATION SYSTEM
Objectives
For over 70 years, Chryso has been leveraging its chemical expertise to serve professionals in the construction and civil engineering sectors around the world. The additives and additives they design and manufacture contribute to enhancing the performance of construction materials (concrete, cement, plaster). The operational maintenance of Chryso’s information system has been entrusted to Artelia, capable of addressing all of these needs. This service encompassed the supervision of IT production, notably the infrastructure, systems, and applications, as well as the implementation of technical platform enhancements and network infrastructures. In addition to this OM, complete management of office automation and workstation master handling has been undertaken. Hospitalier Princesse Grace. With 394 beds, it incorporates the latest innovations in healthcare facilities, and consequently highly-developed digital services.
INDUSTRIAL SITES
APPLICATIONS
USERS IN FRANCE
ACHIEVEMENTS
Under this contract, Artelia Digital Solution has undertaken the following operations:
• Supervision and resolution of incidents related to infrastructures (Telecom, networks, hosting, backups, etc.)
• Supervision and resolution of incidents related to systems (Servers, EDI, SAN, daily and weekend checks, etc.)
• Supervision and resolution of incidents related to applications with escalation management involving publishers and partners (management applications, business apps, messaging, etc.)
• Management of updates for all components of the IS
• Handling of release
• User support realization (Helpdesk, second-level support, etc.)
• Preparation and delivery of user machines
• 24/7 support
BENEFITS
The complete management of the information system by Artelia Digital Solutions has allowed Chryso’s IT teams to focus on supporting new business needs and managing IT aspects of external growth. The benefits of our service include:
• Increased availability of their information system, enhancing the company’s reliability.
• Reinforced system security and reduced risk of attacks.
• Smooth and satisfactory user experience.
• Better adaptation of the information system to changes in their business activities, as well as evolving technologies and market demands.
• Improved service continuity with an always-available information system, even outside of working hours.